Shipping Policies​

• Orders are processed and shipped on business days only. Monday through Friday, 9:00am - 5:00pm EST. Excludes U.S. Federal Holidays.

• All orders are subject to approval. We will contact you if needed.

• Please note we are not responsible for incorrect delivery addresses provided at checkout and cannot change the address after order has shipped out from our facilities.

• Shipping Fees are non refundable. This applies for returns and any failed delivery from the carrier.

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Domestic Delivery Time - Standard Shipping

• U.S. ground standard shipping is via  USPS, UPS, Fedex or DHL.

• Delivery to APO/FPO, Alaska and Hawaii is via USPS

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Order Change Or Cancellation

• In order to get your order to you as quickly as possible, we begin processing an order immediately after it is placed. For this reason, there is a very short time frame to make any changes or cancellations to an order once it has been submitted. Please contact us at contact@boccinelli.com to see if we can still cancel/change your order.

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Returned Or Refused Packages​

Domestic Orders: 
If any package gets returned to us by the carrier there is a reshipping fee of $49.95 and a handling fee of $19.95. If you no longer want the package and want a refund, $49.95 will be deducted from the orders refund for the shipping. 
Orders to Canada: The reshipping/refund fee for returned packages is  $69.95.

This applies for any of the following:

• Packages That The Carrier Was Unable To Deliver Due To Insufficient Address

• Customer Missed 3 Delivery Attempts

• Customer Failed To Pick Up Package From UPS Access Point or Post Office After Delivery Was Missed

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International Shipping

We are pleased to offer international shipping to over 100+ countries.

International Orders will dispatch from our US warehouses, fulfilled from US warehouse ships via DHL Express with a signature requirement at delivery.

Customs, Import Fees And Import Restrictions

If you're ordering from Canada or outside of the US, your order may be subject to customs and import duties.

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BOCCINELLI has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. You may contact your local customs office for more information on the current charges.

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Some countries may restrict the import of certain items. You may contact your local customs office for more information on which items are eligible to be imported in your country.

Return Policy

If any purchase of BOCCINELLI ever fails to meet your satisfaction, please contact us.

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Our experts will review your dissatisfaction and then opt to, either advise an alternate product, offer a compensation of equal or lesser value or refund the purchase. Returns will be issued within 10 days of notification. A refund will be issued only if product is unused and in its original packaging.

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This return policy is valid on individual items only. Please allow us 7 - 14 business days to process returns and refunds, we do have the rights to deduct the Shipping amount or discounted prices paid in the original order.

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When returning our items, we ask all of our customers to make sure that it is being shipped in its original packaging ( in a box), sent with a reliable shipper and signature upon arrival has been requested.

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Damaged Items

If package was received damaged, please email photos of the damage and include the order number.

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Email should be sent to contact@boccinelli.com. All packaging material and damaged goods must be kept in the original form as received.

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The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete. If customer does not keep original packaging damaged we cannot resend a new one.

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